ap-tools

Refunds & Returns

Last updated: 21 Sep 2025
Contact: [email protected]

Our products are digital downloads (MT5/MT4 EAs & indicators). Once a file is delivered, it can’t be “returned” like a physical good. To be fair and helpful, we follow the policy below.

All sales are final — with a practical guarantee

If you experience a technical issue that prevents the EA from working on a supported platform/broker and we cannot resolve it within 7 days from your purchase after you contact support, we’ll offer a full refund.

What “supported” means

Platform: MT5 (or MT4 if specified on the product page)
Chart/timeframe/instrument types the EA is designed for (see Docs)
Broker imposes reasonable trade/stop levels and allows required order types

Not covered

Strategy performance or profit expectations
Backtest results that differ from live trading (spread/latency/liquidity)
Incorrect install, custom code changes, or use outside the documented scope
Purchases older than 7 days or orders made under different/invalid emails

How to request help/refund

Email [email protected] within 7 days of purchase and include:

Order number and product name
Platform (MT5/MT4), broker, symbol, timeframe
Steps to reproduce the issue + screenshots and any errors (Experts/Journal)

We’ll work with you quickly. If we can’t get it working on a supported setup, we’ll refund you.

Updates and replacements

If we fix a bug, we’ll provide an updated build or replacement at no extra cost for the same product line/version.

Chargebacks

Please contact us first. Unwarranted chargebacks for working products may lead to license/updates being revoked for that order.